Refund policy

 

**Urban Luxe Home Essentials 14-Day Return Policy**

At Urban Luxe Home Essentials, we strive to ensure your satisfaction with every purchase. However, if you're not completely satisfied with your order, we're here to help.

Returns
You have **14 days** from the date you receive your item(s) to request a return. To be eligible for a return, your item must be:
- Unused, unopened, and in the same condition that you received it.
- In the original packaging, with all seals intact.

Non-returnable Items
The following items are not eligible for return:
- Used or opened home fragrance products (e.g., candles, diffusers, sprays).
- Gift cards.
- Clearance or sale items.

How to Initiate a Return
To start a return, please email us at URBANLUXEHOMEESSENTIALS@GMAIL.COM with your order number and a brief explanation of why you'd like to return the item(s). Once your return request is approved, we’ll provide instructions on how to send the items back.

Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item(s).

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges
We do not offer direct exchanges. If you would like a different product, please follow the return process and place a new order.

For any questions regarding your return, feel free to contact us at URBANLUXEHOMEESSENTIALS@GMAIL.COM.