Refund policy
Final Sale Policy
All Sales Are Final
Due to the nature of our handcrafted and home fragrance products, all sales are final.
Urban Luxe Home Essentials does not accept returns, exchanges, or refunds for change of mind, fragrance preference, or buyer’s remorse.
Please review all product descriptions, scent selections, customization details, and order information carefully before completing your purchase.
Custom + Personalized Orders
All custom, personalized, made-to-order, Marbled Candles, oversized candles, bulk orders, and special-order items are final sale.
Once production has begun, these orders cannot be canceled, changed, returned, or refunded.
Customers are responsible for reviewing all personalization details before checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible at:
URBANLUXEHOMEESSENTIALS@GMAIL.COM
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the shipping box and packaging
- A photo of the shipping label, if applicable
Once the issue has been reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund when applicable.
Fragrance Preference
Fragrance is personal and may smell different from person to person.
We do not accept returns or issue refunds based on scent preference once an order has been placed or received.
If you are unsure which fragrance to choose, we recommend starting with one of our Discovery Sets before purchasing a larger candle or home fragrance product.
Sale + Clearance Items
All sale, promotional, clearance, and discounted items are final sale.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Shipping Fees
Shipping charges are non-refundable once an order has shipped.
Urban Luxe Home Essentials is not responsible for shipping delays, lost packages, or delivery issues caused by the carrier, incorrect address information, or circumstances outside of our control.
Order Cancellations
If you need to request a cancellation, please contact us immediately.
Cancellation requests are not guaranteed and cannot be approved once an order has entered production, been customized, or shipped.
Questions
If you have any questions about your order or this policy, please contact: